Mediation is a conflict resolution method involving a neutral and specially trained third party (the mediator) who assists the conflicting parties in clarifying their interests and needs and in their search for a mutually acceptable solution.
Ideally, mediation creates a win-win solution which allows the relationship between the conflicting parties to be formed on a new basis.
The goal of mediation is to find a solution to the conflict all conflicting parties can agree to.
Mediation does not attribute blame or determine who is right or wrong.
Mediation aims at amiable solutions that are likely to be implemented fully and to last for a long time.